Responsible Gaming — Play Within Your Limits

Our Commitment to Responsible Gaming

At fc66, we believe that gambling should always be a form of entertainment — never a source of financial stress or personal hardship. We are committed to providing a safe and enjoyable experience for all players on our platform, and we take our duty of care seriously. That means giving every player the information, tools, and support they need to make informed decisions about how they gamble.

Responsible gaming at fc66 is not a box-ticking exercise — it is a genuine, ongoing effort to build protective features directly into the platform. From mandatory age verification and deposit limits to self-exclusion options and reality check reminders, fc66 gives Bangladesh players practical tools to keep their gambling in check. We also maintain a zero-tolerance policy on underage gambling and will permanently close any account found to be operated by someone under 21.

1. Play Responsibly — Core Principles

Gambling on fc66 is intended to be a recreational activity that adds excitement to your day — whether that means placing a cricket bet on a BPL match, spinning the reels on a slots title, or joining a live casino table with Evolution Gaming. It should never be used as a method to generate income, recover financial losses, or escape from personal problems.

The following principles reflect healthy gambling behaviour that fc66 encourages all players to adopt:

• Only gamble with money you can genuinely afford to lose — never use rent, bill payments, savings, or borrowed funds for betting.
• Set a personal budget before each session and stop playing once that budget is spent — regardless of whether you are winning or losing.
• Treat gambling losses as the cost of entertainment, not as money you are owed back. Chasing losses is one of the most common pathways to problem gambling.
• Take regular breaks from gambling sessions. Even if you are enjoying yourself, stepping away for a few minutes keeps gambling in perspective.
• Never gamble when you are stressed, depressed, emotionally distressed, or under the influence of alcohol or other substances.
• Balance gambling with other leisure activities. A healthy entertainment lifestyle includes a range of hobbies and social activities beyond gambling.

2. Responsible Gaming Tools on fc66

fc66 provides a suite of practical self-management tools accessible through your account settings or by contacting our customer support team. These tools are designed to give you direct, immediate control over your gambling activity.

3. Recognising Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are warning signs that your gambling may be moving beyond healthy entertainment. If any of these apply to you, we encourage you to use fc66's self-management tools or contact our support team immediately.

• Spending more money on gambling than you originally planned, or returning to deposit more after your budget is exhausted.
• Chasing losses — placing larger bets to try to recover money you have already lost.
• Borrowing money, selling possessions, or neglecting household bills to fund gambling activity.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce how much you gamble.
• Using gambling as a primary way to cope with stress, depression, loneliness, or other difficult emotions.
• Lying to family members or friends about how much time or money you spend gambling.
• Missing work, family commitments, or social obligations because of gambling, or thinking about gambling when you should be focused on other things.

Recognising these signs is the first and most important step. Please do not wait until the situation becomes serious — reach out to the fc66 support team or a dedicated problem gambling helpline as soon as you feel that gambling is no longer under your control.

4. Deposit Limits — How They Work

Deposit limits are one of the most practical tools for keeping your gambling affordable. By setting a hard cap on how much you can deposit in a given time window, you prevent yourself from ever spending more than you intended — even in the middle of an exciting session.

Setting Your Limit

Log in to your fc66 account and navigate to Account Settings, then Responsible Gaming. From here you can set a daily deposit limit (e.g. ৳500 per day), a weekly deposit limit (e.g. ৳2,000 per week), or a monthly deposit limit (e.g. ৳6,000 per month). You can set all three simultaneously — whichever limit is hit first applies. Limits are enforced automatically by the system and cannot be overridden by contacting support.

Changing or Removing Your Limit

You may decrease your deposit limit at any time and the change takes effect immediately. Requests to increase or remove a deposit limit are subject to a mandatory 72-hour waiting period before the change is applied. This cooling-off window is intentional — it gives you time to reconsider a decision that may have been made impulsively.

5. Self-Exclusion — Taking a Break

If you feel that gambling is becoming a problem and you need a more forceful break than a deposit limit provides, self-exclusion is the right tool. Self-exclusion is a voluntary request by you to have your fc66 account locked for a set period of time or permanently. It is not a penalty — it is a protective measure that you have full control over.

• 1 week self-exclusion: a short break for players who feel they need to step back and reassess.
• 1 month self-exclusion: recommended for players who have identified a pattern of overspending and want a meaningful reset.
• 3 months self-exclusion: a longer-term break for players dealing with a more significant problem.
• 6 months self-exclusion: for players who need an extended absence to fully regain control of their gambling behaviour.
• Permanent self-exclusion: a final, irreversible closure of your fc66 account. Suitable for players who have decided they do not wish to gamble again.

To request any form of self-exclusion, contact the fc66 support team via live chat. Self-exclusion requests are processed immediately, without any attempt by fc66 to dissuade you or offer you an alternative. Once a self-exclusion is active, fc66 will not send any marketing communications to the excluded account.

6. Time-Out and Reality Check Reminders

A time-out is lighter than self-exclusion and is designed for players who simply want a short, structured break without permanently or semi-permanently closing their account. Time-outs are available in durations of 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks. During a time-out you cannot log in, place bets, or access casino games. Your balance is fully preserved and released when the time-out expires. You can request a time-out through account settings or by contacting support via live chat.

Reality check reminders work differently — they do not lock your account but instead send a periodic on-screen alert during active play. The alert shows you your current session length and your net win or loss for that session. You can then choose to continue, take a break, or stop. Reality check reminders are an opt-in feature and can be configured in your account settings.

7. Protecting Minors — 21+ Policy

fc66 operates a strict 21+ policy. No person under the age of 21 is permitted to register an account, make a deposit, or place a bet on the fc66 platform. All new accounts are subject to age verification as part of the KYC process. If an account is found to have been registered by someone under 21, the account will be permanently closed and all funds will be handled in accordance with our terms and conditions.

If you share a device with family members or others who may be under 21, we strongly recommend the following steps to prevent underage access:

• Always log out of your fc66 account when you have finished playing, especially on shared phones or tablets.
• Use a strong, unique password for your fc66 account and never share it with anyone else in your household.
• Enable screen lock and biometric authentication on your mobile device so that fc66 cannot be accessed without your authorisation.

8. Getting Help — You Are Not Alone

If you are concerned that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please reach out for help. Asking for help is a sign of strength, not weakness. fc66 is committed to supporting any player who is struggling, and our team will never judge you for raising a concern.

fc66 encourages any player who feels their gambling is beyond their own control to seek additional support from a qualified counsellor or mental health professional. In Bangladesh, you can speak to a licensed counsellor at government hospitals in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities. Do not hesitate to reach out — there is real, effective help available for problem gambling, and recovery is absolutely possible.